In efforts to better serve our customers, I think we should have the opportunity to take a medical terminology course. There are courses offered on line as well as at the community college. There are times when hospitals and doctors call using medical terminolgy and are frustrated when we don't understand what they are saying. This would also help in spelling words correctly these course also teach how and where words are derived from.

I think taking the medical terminology class would also be good.

I am more interested in learning spanish. We have so many accounts here in Portland now where the callers speak spanish. I think it would be a great benefit not only to us here in Portland, but also all of Appletree. I believe this would fall under the "Think Like A Customer" core value.

I think that have a "Nurse's Pill Book"  would also be a great resource to have.  This would be helpful for having to spell names of medications.  Lots of times patients have no clue how ot spell the name of their medication.

In efforts to better serve our customers, I think we should have the opportunity to take a medical terminology course. There are courses offered on line as well as at the community college. There are times when hospitals and doctors call using medical terminolgy and are frustrated when we don't understand what they are saying. This would also help in spelling words correctly these course also teach how and where words are derived from.

I think taking the medical terminology class would also be good.

I am more interested in learning spanish. We have so many accounts here in Portland now where the callers speak spanish. I think it would be a great benefit not only to us here in Portland, but also all of Appletree. I believe this would fall under the "Think Like A Customer" core value.

I think that have a "Nurse's Pill Book"  would also be a great resource to have.  This would be helpful for having to spell names of medications.  Lots of times patients have no clue how ot spell the name of their medication.