Whether you educate or train, you are expanding your knowledge base and growing, personnally and professionally.  How can Appletree help you to acheive your education goals?  We are looking for programs, modules, topics and specifics from you to help you be more successful in your careers.

In my estimation, we are attacking the education and training from trom an ineffective angle. We should already show up to work on time, and when we are scheduled. We should already be speaking with a smile in our voices, and be taking care to do our jobs well and with attention to details. These are some of the things I can remember being the focus from recent training sessions. What we need to do is balance our loads more effectively in making sure people know how to take messages or perform web pop functions before they ever get a a call on an account. Lack of knowledge promotes the idea to new clients that we are unorganized & I think this is where our biggest area for growth exists. We sell new service more often than we change clothes & yet we are not prepared as agents to take these calls. I think we will be more focused and impressive as a team when we can balance these two things- the accounts coming in & the agents' level of knowledge on these accounts. Perhaps even allowing a trainer to do just that- train, and then allowing another position for Customer Service will allow for a more effective plan of action so that each player can play their position effectively & with more attention to exceptional performance. In my humble opinion, we will grow by leaps and bounds, and reduce attrition phenomenally, if we can honor the balance between sales and service in this manner.

I think the idea of brainstorming techniques on best training and implimenting what is learned is a great way to make progress.  Encouraging further knowledge to build on the general rote of using the system would likely be the best... for example there will perpetually be new agents training as those who were just trained gain more knowledge of the accounts.  Working as a team we can depend on each others knowledge for advice and giving information or help to those newer than ourselves.

If the focus is on being trained to working the software system and being proficient, then as one is answering calls while being trained can begin to understand where the information is located.  After training to be an agent taking messages, while repeating that process of finding doctor or tech on call, one can then build specific account knowledge.  As one is further gaining account knowledge while dispatching, the repetitive nature of accounts will then build deeper knowledge on the best basic foundation. 

We can then have a resource in those who have been agents longer and be a resource to new hire agents.  Have a mentor, be a mentor.

Blessings to all!

Whether you educate or train, you are expanding your knowledge base and growing, personnally and professionally.  How can Appletree help you to acheive your education goals?  We are looking for programs, modules, topics and specifics from you to help you be more successful in your careers.

In my estimation, we are attacking the education and training from trom an ineffective angle. We should already show up to work on time, and when we are scheduled. We should already be speaking with a smile in our voices, and be taking care to do our jobs well and with attention to details. These are some of the things I can remember being the focus from recent training sessions. What we need to do is balance our loads more effectively in making sure people know how to take messages or perform web pop functions before they ever get a a call on an account. Lack of knowledge promotes the idea to new clients that we are unorganized & I think this is where our biggest area for growth exists. We sell new service more often than we change clothes & yet we are not prepared as agents to take these calls. I think we will be more focused and impressive as a team when we can balance these two things- the accounts coming in & the agents' level of knowledge on these accounts. Perhaps even allowing a trainer to do just that- train, and then allowing another position for Customer Service will allow for a more effective plan of action so that each player can play their position effectively & with more attention to exceptional performance. In my humble opinion, we will grow by leaps and bounds, and reduce attrition phenomenally, if we can honor the balance between sales and service in this manner.

I think the idea of brainstorming techniques on best training and implimenting what is learned is a great way to make progress.  Encouraging further knowledge to build on the general rote of using the system would likely be the best... for example there will perpetually be new agents training as those who were just trained gain more knowledge of the accounts.  Working as a team we can depend on each others knowledge for advice and giving information or help to those newer than ourselves.

If the focus is on being trained to working the software system and being proficient, then as one is answering calls while being trained can begin to understand where the information is located.  After training to be an agent taking messages, while repeating that process of finding doctor or tech on call, one can then build specific account knowledge.  As one is further gaining account knowledge while dispatching, the repetitive nature of accounts will then build deeper knowledge on the best basic foundation. 

We can then have a resource in those who have been agents longer and be a resource to new hire agents.  Have a mentor, be a mentor.

Blessings to all!