For me, what helps me and has helped me, especially get my montioring up, is the "Think like a customer"
I think about that all the time when I go out to eat, movies, driving, the gas station, calling the Dr, etc. How would I feel if I was the caller on the other line? I wouldn't want a rude person. Or someone who sounded bored. I want to talk to someone who will listen to what I have to say or hear my name the first time so I don't have to repeat 10 times.